Level Ground - Café Manager

Position:                  Café Manager

Reports to:              Director of Business Development

Position Type:       Permanent, Full-time

Schedule:               37.5 hours/week

Compensation:      $50,000 annually + Commission* + Tips

Location:                  Saanichton, BC 

 

Job Overview

As Manager, you are responsible for ensuring the smooth daily operations of our roastery café. In addition to serving customers and preparing beverages, you will lead, support and guide team members and help maintain a positive and efficient work environment.

 

The Café Manager is responsible for the overall financial and operational success of the café and will have bi-weekly check-ins with the director of business development to support this, along with support from the Marketing Manager.

 

Position Deliverables

 

Café Operations

  • Lead ideation and implementation of Café offerings
  • Ensure the café operates as a profitable business unit within Level Ground. Adjusting staffing, hours and products as needed
  • Manage Point of Sale (POS) system, handle transactions, and ensure cash handling procedures are followed. 
  • Maintain stock levels and ordering to meet inventory needs.
  • Monitor and manage customer flow, ensuring efficiency during busy periods.
  • Maintain customer areas
  • Monitor and manage customer flow, ensuring efficiency during busy periods.
  • Prepare delicious espresso-based beverages, brewed coffee, and other menu items to café standards.

Team Leadership & Supervision

  • Support, mentor, and train baristas, ensuring they meet café standards and procedures.
  • Oversee daily operations, assign tasks and ensure smooth workflow.
  • Set staff schedules – including time-off and sick coverage 
  • Act as the first point of contact for team concerns, addressing issues and escalating when necessary.
  • Recruit and onboarding new team members, helping them integrate into the café.

Quality Control & Café Maintenance

  • Enforce health and safety guidelines, ensuring a clean, organized, and compliant work environment.
  • Assist with opening and closing duties, ensuring all procedures are followed.
  • Handle customer concerns or complaints professionally and efficiently.
  • Collaborate with management on improvements to service, workflow, or customer experience.
  • Other duties as required to maintain a high-functioning and welcoming café environment.

 

Probationary Period & Additional Compensation Review

The first 3 months of employment will be considered a probationary period. During this period Level Ground may choose to terminal the position if the employee does not meet the suitability requirements.

*Eligible for a 2% commission on top-line revenue for any months in which the café meets its revenue targets, as outlined in the café plan. Commission payments will be made in the month following the end of each quarter.

Applications

Please submit your resume and cover letter to hr@levelground.com

We thank you for your time and interest in applying for this position, however we will only be contacting candidates being considered for an interview.

If you require any accommodation in the recruitment process due to a disability, please indicate this when we contact you. We will happily work with you to find a reasonable accessibility solution.